Refund and Cancellation Policy

1. Introduction

At Lohit Tech Solutions, we value our clients and strive to deliver high-quality services in app development, game development, website development, app publishing, and other related domains. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be processed.

2. Cancellation Policy

• Project Cancellation by Client:
  • Cancellation requests must be submitted in writing via email or through our official communication channels.
  • If a project is canceled within 7 days of signing the agreement, a partial refund may be issued after deducting administrative and processing fees.
  • After 7 days, cancellations will not qualify for refunds, and the client is obligated to pay for work completed up to the cancellation date.
• Cancellation by Lohit Tech Solutions:
  • We reserve the right to cancel a project under circumstances such as lack of communication from the client for 30 days or breach of the agreement terms.
  • In such cases, the client will be notified, and a prorated refund for incomplete deliverables may be considered.

3. Refund Policy

• Eligibility for Refund:
  • Refunds are provided only under the following circumstances:
    • Failure to initiate the project within the agreed timeframe.
    • Incomplete delivery of services as per the mutually agreed project scope and timeline.
    • Demonstrable lack of quality in deliverables, after providing Lohit Tech Solutions the opportunity to rectify issues.
• Refund Limitations:
  • Refunds are not applicable:
    • For change of mind after the project has been initiated.
    • For delays caused by client-side factors (e.g., lack of required inputs, approvals, or communication).
    • For services that have already been completed and delivered.
• Partial Refunds:
  • In cases where partial work has been delivered, refunds will be calculated based on the work completed up to the cancellation or refund request.

4. Process for Refund and Cancellation

• Cancellation Requests:
  • Submit your request to our support team at [Insert Contact Email] with details of the project and reason for cancellation.
  • A confirmation email will be sent within 3 business days, and the request will be reviewed.
• Refund Requests:
  • Submit your request with the necessary documentation (e.g., invoice, proof of payment, correspondence) to [Insert Contact Email].
  • Refund decisions will be made within 10 business days of receiving the request.

5. Exceptions

This policy does not apply to:

• Third-party services procured on behalf of the client.
• Subscription-based services such as hosting, licenses, or maintenance agreements.
• Urgent or expedited services requested by the client.

6. Dispute Resolution

If a client disagrees with our refund decision, they may escalate the matter by contacting us at [Insert Contact Email]. We are committed to resolving disputes amicably and professionally.

7. Modifications

Lohit Tech Solutions reserves the right to modify this Refund and Cancellation Policy at any time. Updates will be posted on our official website, and clients will be notified of significant changes.